Data Recovery We recommend to all our customers that they back up their computers regularly. Hard drives fail, it’s just a matter of time. If your hard drive fails and you did not have a backup, it may or may not be possible to get your data back. NetCom Computer can usually get back your data for you. If it’s really bad we may have to ship it out to a third party service that can take apart the drive in a clean room and recovery the data. You will be informed every step of the way.