Computer repair people are a lot like doctor’s when we’re at social gatherings. Folks always ask us what’s wrong with their computers. Just like a doctor, we can do some guessing, but, without actually taking a look at your computer, we can’t be sure. So, what should you know about computer repair service and what questions should you ask the person who will work on your computer?
Major Retailer vs Small Business Computer Repair
It seems easy to take your computer to the “Big Box” stores for service. But, at their store, you’re just a number. Many large retailers have relationships with specific suppliers. Repair decisions may be made due to supplier incentives or support.
At a small, independent computer store, customer service is their priority. They take the time to talk to you, understand what you’re doing, exactly what the problem is, and then are able to fix it quickly. Some repairs can be fixed same day. With the big box stores, you may have to wait up to three weeks for your computer to be repaired.
Questions to Ask when Choosing a Computer Repair Service
Do you charge an hourly rate or a flat fee?
If the answer is an hourly fee, ask for a time estimate. It’s good to know up front how much it could cost. If the repair cost is going to be as high as buying a new computer, wouldn’t you want to know that up front? The person should also be able to give you a clear answer about what they will be doing. Generally, if you provide detailed instructions to the technician, he/she should have a fairly good idea of the problem and be able to give you an estimate on the repair charge. If the repair is going to cost more, they should call you before proceeding with the repair.
Is there a minimum fee for looking at the computer?
Many companies will charge a fee for an initial inspection of the computer or consultation. This is commonly referred to as a “bench charge”.
What is the warranty on the repair or new parts?
If you need new hardware, ask about the warranty on the item. Different companies offer different warranties on their equipment. You would want to get as long a warranty as possible. What if another $20 bought you two more years on a warranty? You should be able to make that choice!
Do they understand what your business needs?
If you’re a business, you want more than a computer geek. You want a professional who appreciates and takes time to understand your business. Once they understand what you’re doing, they’ll be able to make recommendations about what you need to keep your business running.
Does the company offer remote repair?
Remote repair means that a computer technician can log into your computer over the Internet and fix it. This only works on software issues, but, it is nice to be able to have someone check your computer without having to bring it to the store!
All the services mentioned above are hallmarks of the type of services you can expect from NetCom Computer. Our technicians, Vince Davala and Bob Lambert are experienced and professionals. They have worked with a number of local businesses and home computer users.
Call Beth Dreury at (330) 494-1333 to set up an appointment for service!